Refund and Returns Policy

Thank you for shopping with CLICHE! We strive to ensure you are completely satisfied with your purchase. If you need to return or exchange an item, please read our policy below:

1. Return Eligibility

  • Items must be returned within 30 days of purchase.
  • Items must be unused, unworn, and in their original packaging with all tags attached.
  • Sale items, personalized items, and gift cards are non-returnable.

2. Return Process

  • To initiate a return, please contact our Customer Service team at [customer service email] with your order number and the reason for the return.
  • Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and further instructions.
  • Please include the RMA number inside the package and ship the item to the provided address.

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

4. Exchanges

  • If you wish to exchange an item for a different size or color, please contact our Customer Service team.
  • Exchanges are subject to item availability. If the desired item is not available, a refund will be issued.

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item was received damaged or defective.
  • Original shipping charges are non-refundable.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our Customer Service team immediately with photos of the damage.
  • We will provide a prepaid return label and arrange for a replacement or refund.

7. Non-Returnable Items

  • Sale items, personalized items, and gift cards cannot be returned or exchanged.

8. Contact Us

  • If you have any questions or need further assistance, please contact our Customer Service team at [customer service email] or call [customer service phone number].

We appreciate your understanding and cooperation. Thank you for choosing CLICHE!

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