Customer Support

Welcome to CLICHE Customer Support! We are here to help you with any questions or concerns you may have. Below you will find various ways to reach us and some frequently asked questions that might assist you.

1. Contact Us If you need assistance, please don’t hesitate to get in touch with our Customer Support team.

  • Email: [email protected]
  • Phone: (+355)692022393
  • Address: In front of Toptani Shopping Center, Tirana Albania (Headquarters)
  • Business Hours: Monday to Sunday 09:00 AM – 21:00 AM

2. Frequently Asked Questions (FAQs)

Ordering and Payment

Q: How do I place an order? A: To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. When you are ready to checkout, click on your cart and follow the instructions to complete your purchase.

Q: What payment methods do you accept? A: Currently, we only accept Cash on Delivery (COD). However, we are working on integrating online payment methods in the near future to provide you with more convenient options.

Shipping and Delivery

Q: What are your shipping options? A: We offer a variety of shipping options to meet your needs. Please visit our Shipping Information page for details on available shipping methods, costs, and delivery times.

Q: How can I track my order? A: Once your order has shipped, you will receive an email with tracking information. You can also track your order status by logging into your account and visiting the Order History section.

Returns and Exchanges

Q: What is your return policy? A: We accept returns within 30 days of purchase, provided the items are unused, unworn, and in their original packaging with all tags attached. For more details, please refer to our Refund and Return Policy page.

Q: How do I initiate a return? A: To initiate a return, please contact our Customer Support team with your order number and reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and further instructions.

Account and Privacy

Q: How do I create an account? A: To create an account, click on the “Sign Up” or “Register” link at the top of our website. Follow the instructions to complete the registration process.

Q: How do you protect my privacy? A: We are committed to protecting your privacy. Please read our Privacy Policy to learn more about how we collect, use, and safeguard your personal information.

Technical Support

Q: I am having trouble with your website. What should I do? A: If you encounter any issues with our website, please clear your browser cache and cookies, and ensure you are using the latest version of your browser. If the problem persists, contact our Customer Support team with a description of the issue.

Q: How do I update my account information? A: To update your account information, log into your account and navigate to the Account Settings section. From there, you can update your personal details, shipping address, and payment information.

3. Additional Resources

  • Size Guide: Find the perfect fit with our detailed size guide.
  • Product Care: Learn how to care for your purchases to keep them looking their best.
  • Store Locator: Find a CLICHE store near you.

Thank you for choosing CLICHE! We are dedicated to providing you with the best possible shopping experience. If you have any further questions or need assistance, please don’t hesitate to reach out to us.

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